Return and refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a
return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or
unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase
back to the manufacturer.
To start a return, you can contact us on blckhlcustomercare@gmail.com. If your return is
accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send
your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged
or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item,
send us an email at dlnroqofficial@gmail.com
Sale items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded nor can file a
chargeback.
Sale Items - The products that were bought with a discount code.
Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was
approved or not. If approved, you’ll be automatically refunded on your original payment method. Please
remember it can take some time for your bank or credit card company to process and post the refund
too.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done
all of this and you still have not received your refund yet, please email us at
Dlnroqofficial@gmail.com
return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or
unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase
back to the manufacturer.
To start a return, you can contact us on blckhlcustomercare@gmail.com. If your return is
accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send
your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged
or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item,
send us an email at dlnroqofficial@gmail.com
Sale items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded nor can file a
chargeback.
Sale Items - The products that were bought with a discount code.
Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was
approved or not. If approved, you’ll be automatically refunded on your original payment method. Please
remember it can take some time for your bank or credit card company to process and post the refund
too.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done
all of this and you still have not received your refund yet, please email us at
Dlnroqofficial@gmail.com